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Answer Your Chatbox Questions

What is Monster Chat Box?

Monster Chat Box is a premium AI-powered chat platform. It combines automated AI responses based on your own business data with a live-agent dashboard, ensuring your customers get help 24/7 without losing the human touch.

How does the AI know how to answer my customers?

You provide the “brain”! You can upload documents, link your website, or add Q&A pairs directly into the dashboard. Our AI uses this specific knowledge base to answer questions accurately.

Will the AI make things up (hallucinate)?

No. We use a “Strict Knowledge” approach. If the AI doesn’t find the answer in your provided data, it will gracefully defer to a live agent or log the question as “unanswered” for you to review later.

How do I add the chat box to my website?

It’s as simple as copy-and-paste. We provide a single line of JavaScript code that you place in your website’s header. It works with WordPress, Shopify, Webflow, and custom-built sites.

What happens if I’m not online when a customer chats?

If you are offline and the AI doesn’t know the answer, the system can collect the visitor’s email and contact details. You’ll receive a notification so you can follow up as soon as you’re back.

What is “BYOK” (Bring Your Own Key)?

For advanced users, we support BYOK. This allows you to connect your own OpenAI or Anthropic API keys, giving you direct control over your AI costs and model selection.

Get Started With Monster Chat Box Today

Ready to transform your customer support with AI? Fill out the form below and our team will reach out within 24 hours to discuss your needs. We’ll show you how Monster Chat Box can help you capture more leads and provide better support.

Email:

[email protected]

Open Hours:

24/7 avaliability