Privacy Policy

Last Updated: January 23, 2026

At Monster Chat Box (operated by Go Monster Marketing), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our software, website (gomonstermarketing.com), and the chat widget embedded on our customers’ sites.

1. Information We Collect

We collect information in the following ways:

  • Information You Provide to Us: When you create an account, we collect your name, email address, and billing information (processed securely via Stripe).
  • Visitor Data: When visitors interact with a Monster Chat Box widget on a customer’s site, we may collect their IP address, browser type, device information, and any information they voluntarily provide during the chat (such as name or email).
  • Chat History: We store the transcripts of chat conversations to enable the service, provide history to agents, and improve AI response accuracy.
  • AI Knowledge Base: We store documents and data uploaded by customers to train the AI for their specific site.

2. How We Use Your Information

We use the collected data to:

  • Provide, operate, and maintain the Monster Chat Box service.
  • Process transactions and manage your subscription.
  • Improve our AI models and user experience.
  • Provide real-time notifications to agents when a visitor needs assistance.
  • Monitor and prevent fraudulent activity or technical issues.

3. Data Storage and Security

  • Hosting: Our data is hosted securely using Supabase and processed via Cloudflare’s global edge network.
  • Encryption: We use industry-standard AES-256-GCM encryption for sensitive data, such as API keys. All data transmission is encrypted via SSL/TLS.
  • Isolation: We use strict Row Level Security (RLS) to ensure that each customer’s data is isolated and only accessible by authorized users.

4. Third-Party Services

To provide our services, we share data with the following types of third-party providers:

  • AI Providers: Chat content may be processed by OpenAI or Anthropic to generate responses. (Note: We do not allow these providers to use your data to train their global models).
  • Payment Processing: All payments are handled by Stripe. We do not store credit card details on our servers.
  • Database & Infrastructure: We use Supabase (PostgreSQL) and Cloudflare.

5. Cookies and Tracking

We use cookies and local storage to:

  • Maintain user sessions and dashboard preferences.
  • Identify unique visitors in the chat widget to maintain conversation history across page refreshes. You can control cookie settings in your browser, but some features of the service may not function correctly without them.

6. Data Retention

We retain personal data for as long as your account is active or as needed to provide the service. Chat histories are stored to provide value to our customers but can be deleted or anonymized upon request or through dashboard settings.

7. Your Rights

Depending on your location, you may have rights under the GDPR, CCPA, or other privacy laws, including:

  • The right to access the data we hold about you.
  • The right to request the deletion of your personal data.
  • The right to correct inaccurate information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Go Monster Marketing Website: gomonstermarketing.com Email: [email protected]